Information Notice and Data Protection Policy
How we use your information This information notice tells you what to expect when LimboTech collects personal information. It also serves as a description of our policy in this area, setting out why and how we process data relating to individuals, in order to comply with data protection legislation. It applies to information we collect about:
People who visit our website
People who enquire about our services
People who contact us via social media
People who use our services
Potential clients and associates
Complaints or queries
Access to personal information
People who visit our website When someone visits we use analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make any attempt to find out the identities of website visitors.
People who enquire about our services People enquire about our services via a range of channels. We collect, store and process their basic information on the grounds that it is in our legitimate interest to do so.
By telephone When an inbound telephone enquiry is made, we capture and record basic information about the organisation the enquirer represents, as well as their work contact details, job title and nature of the enquiry. Contact details can include email address and telephone numbers. We keep a paper copy of the telephone note for up to one year, after which it is destroyed, or, in the case of enquirers who become our clients, for longer periods as required. All paper records are destroyed after the HMRC recording period of six years.
By email When a person enquires by email, we seek to capture and record basic information about the organisation the enquirer represents, as well as their work contact details, job title and nature of the enquiry. Contact details can include email address and telephone numbers. We keep these emails for up to one year, or, in the case of enquirers who become our clients, for longer periods, as required. All paper records are in any case destroyed after the HMRC recording period of six years.
People who use our services When we do business with an individual or someone representing a client organisation, we need to record and store their contact details to enable client management and contract delivery. This can include their name, job title, organisation, telephone, work address and the email address they have provided. This data processing is necessary for the delivery of a service or contract and we rely on our legitimate interest to store and process it. The data is held for the duration of the contract and for 6 years following its conclusion, in order to comply with HMRC record keeping requirements.
Potential clients and associates In order to identify people who may be interested in our work, we review publicly available information (put into the public domain by the data subjects themselves) and may subsequently approach the people identified, at which point they are given the option to opt-out of any further contact. This data is not sold on to other organisations. We only make individual approaches and never engage in non-targeted mailings. The grounds for processing this data are that it is in our legitimate interest to do so as part of our business.
Complaints or queries We try to meet the highest standards when collecting and using personal information. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This information notice and data protection policy does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed.
If after contacting us about data issues, a data subject still has grounds for complaint, they are able to take the matter up with the Information Commissioner, with which we are registered.
Access to personal information We are very happy to give people access to their personal information if we hold it. Individuals can find out if we hold any personal information by making a ‘subject access request’ by email. If we do hold information about you, within one month we will:
give you a description of it;
tell you why we are holding it;
tell you who it could be disclosed to;
let you have a copy of the information in an intelligible form.
To make a request to us for any personal information we may hold you need to put the request in writing addressing it to us at the address provided below. Please provide your name, address, telephone number and email address.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us.
Data subjects are not under any legal obligation to provide us with personal data, except for the preparation of legal contracts, where these apply.
Disclosure of personal information In most circumstances, we will not disclose personal data without consent, unless we are relying on our legitimate interest, or where the law requires it. However, when we investigate a complaint, for example, we may need to share personal information with other relevant bodies.
Changes to this privacy notice We keep our information notice under review. This information notice was last updated on 11th July 2019
How to contact us If you want to request further information about our use of personal data, you can email us on