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Last updated: 30/04/2026

This privacy policy explains how LimboTech collects, uses, stores and protects personal information when you interact with our creative technology projects, installations, websites, workshops, events or digital experiences.

 

For the purposes of data protection law, LimboTech is the data controller for the personal information described in this policy.

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If you have any questions about this policy, you can contact us at:

Email: info@limbotech.co.uk
Business name: LimboTech
Location: United Kingdom

1. What information we collect

Depending on how you interact with us, we may collect the following types of information:

Information you provide directly

This may include:

• Your name

• Email address

• Organisation, school or company name

• Phone number, if provided

• Enquiry details

• Booking or event information

• Feedback, survey responses or messages you send to us

Information collected during events or installations

For some projects, installations or photobooth-style experiences, we may collect:

• Photos, videos or short clips created during the experience

• Images uploaded or captured as part of the experience

• Generated media files linked to your session

• Basic technical information needed to operate the experience, such as a session ID, claim code or file link

We will aim to make it clear at the point of use when images, video or media files are being captured.

Website and technical information

When you use our website or online services, we may collect limited technical information, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Date and time of visit

• Cookie or analytics data, where used

2. How we use your information

We may use your personal information to:

• Respond to enquiries

• Deliver workshops, events, installations or digital experiences

• Provide access to photos, videos or other media created during an experience

• Manage bookings, client relationships and project delivery

• Improve our services, products and creative technology experiences

• Send updates or marketing messages, where you have agreed to receive them or where this is otherwise permitted by law

• Keep records for business, accounting and legal purposes

• Protect our systems, users and intellectual property

3. Our lawful basis for using your information

Under UK data protection law, we need a lawful basis to use personal information. The lawful bases we may rely on include:

Contract

We may use your information where it is necessary to provide a service you have requested, such as delivering a workshop, event, installation or commissioned project.

Legitimate interests

We may use your information where we have a legitimate business interest, provided your rights and freedoms do not override that interest. This may include responding to enquiries, improving our services, managing client relationships, and keeping appropriate business records. The ICO explains that organisations must have a lawful basis for processing personal information, including where relying on legitimate interests.

Consent

We may rely on your consent for certain uses, such as:

• Sending some types of marketing

• Using identifiable photos or videos for promotional purposes

• Capturing or publishing media where consent is required

You can withdraw your consent at any time.

Legal obligation

We may use or keep certain information where required by law, such as for accounting, tax, legal or regulatory purposes.

4. Photos, videos and generated media

Some LimboTech projects may involve capturing or generating photos, videos, clips or other media.

Where media includes identifiable people, we will only use it in ways that are appropriate for the project and explained at the point of collection. This may include:

• Letting participants download or access their own media

• Displaying media as part of a live installation

• Keeping temporary files so the experience works correctly

• Using selected media for promotion, only where we have permission or another valid legal basis

We will not sell your photos or videos to third parties.

5. Children and young people

Some LimboTech projects, workshops and educational products may be designed for children or families.

Where we collect personal information from or about children, we will take extra care. This may include seeking consent from a parent, guardian, school or responsible organisation where appropriate.

We do not knowingly collect unnecessary personal information from children.

6. Sharing your information

We may share your information with trusted third parties where necessary to run our services. These may include:

• Website hosting providers

• Cloud storage providers

• Email and communication tools

• Event partners, schools, venues or commissioning organisations

• Payment, accounting or administrative service providers

• Technical suppliers supporting a specific installation or experience

We only share information where needed and expect third parties to handle it securely and lawfully.

We may also share information if required to do so by law.

7. International transfers

Some of the tools or services we use may store or process information outside the UK.

Where this happens, we will take reasonable steps to ensure your information is protected in line with applicable data protection law.

8. How long we keep your information

We only keep personal information for as long as necessary.

Typical retention periods may include:

• Enquiries: kept for as long as needed to respond and manage follow-up

• Client and project records: kept for business, accounting and legal purposes

• Event media: kept for the period needed to deliver the experience, unless a longer period is agreed or consented to

• Marketing contacts: kept until you unsubscribe or ask us to remove you

• Financial records: kept as required by law

For temporary photobooth or installation media, we delete files after 12 hours, unless otherwise stated at the event.

9. How we protect your information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

This may include:

• Password-protected systems

• Access controls

• Secure storage

• Limiting access to people who need it

• Deleting information when no longer needed

No system can be guaranteed completely secure, but we aim to use appropriate technical and organisational measures.

10. Your rights

Under UK data protection law, you may have the right to:

• Access the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information

• Object to certain uses of your information

• Ask us to restrict how we use your information

• Request a copy of your information in a portable format

• Withdraw consent where we rely on consent

To exercise your rights, contact us at: info@limbotech.co.uk

We may need to verify your identity before responding.

11. Marketing

We may send you updates about LimboTech projects, events, workshops or services where you have agreed to receive them or where we have another lawful basis to contact you.

You can unsubscribe or ask us to stop sending marketing messages at any time.

12. Cookies and analytics

Our website may use cookies or similar technologies to help it function, understand visitor behaviour, or improve the user experience.

Where required, we will ask for your consent before using non-essential cookies.

You can usually control cookies through your browser settings.

13. Links to other websites

Our website, projects or communications may include links to third-party websites. We are not responsible for the privacy practices or content of those websites.

14. Changes to this policy

We may update this privacy policy from time to time. The latest version will be posted on our website or made available where appropriate.

15. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

Website: ico.org.uk
Phone: 0303 123 1113